FrontRange Solutions Inc. - CRM Application and Service Management Software

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Webinar - 11/19/2008

HEAT- Simply Powerful Service Desk Solution

11:00AM - 12:00PM PST

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Latest News & Events

FrontRange Solutions makes Software Asset Management more achievable than ever with SAM Essentials Optimization Edition: Expert advice on managing software in line with Microsoft’s new SAM Optimization model now available in a simple-to-use solution; FrontRange Solutions brings Client Lifecycle Management to secure and virtualized environments: Enteo® v6 SR2 introduces wealth of new features; FRONTRANGE SOLUTIONS NAMED ONE OF THE FASTEST GROWING PRIVATE COMPANIES IN AMERICA BY INC. MAGAZINE: FrontRange ranks in largest business category, IT Services, with three-year sales growth of 60.7 percent; FRONTRANGE SOLUTIONS LAUNCHES DYNAMIC SERVICE MANAGEMENT INTEGRATION WITH CENTENNIAL DISCOVERY 8.0: Centennial Discovery 8.0 integrates market-leading IT audit with ITSM, Client Lifecycle and Help Desk solutions; FRONTRANGE SOLUTIONS’ BUSINESS GROWTH RECOGNIZED BY EAST BAY BUSINESS TIMES: Company named to “50 Fastest Growing Private Companies” list for second straight year; FRONTRANGE SOLUTIONS EXTENDS USB SECURITY TO WINDOWS VISTA WITH DEVICEWALL 5.0: Award-winning solution protects security investment for future technology adoption; FRONTRANGE SOLUTIONS WINS NETWORK PRODUCTS GUIDE READER TRUST AWARD: Centennial Discovery selected as 2008 Best Products and Services winner in Auditing ; FRONTRANGE SOLUTIONS TO SHOWCASE POWER OF CRM SOLUTIONS WITH VOICE INTEGRATION AND MOBILE CAPABILITIES AT DESTINATIONCRM CONFERENCE: Company to host session on “overcoming the top four barriers to a successful CRM deployment” and to demonstrate industry-leading GoldMine software family August 18-20 in New York City; FRONTRANGE ENDPOINT SECURITY SOFTWARE OFFERS VALUABLE TOOL IN FIGHT AGAINST USB DATA THEFT: Theft of 2 million customer records at Countrywide Home Loans is more common than organizations think; FRONTRANGE SOLUTIONS LAUNCHES NEXT-GENERATION IT SERVICE MANAGEMENT SOLUTION: ITSM Version 6.1 Helps Organizations Accelerate ITIL® Adoption, Meet Governance and Compliance Challenges and Supports Microsoft® .NET 3.0 and WPF; FRONTRANGE VOICE DRIVES SERVICE MANAGEMENT CONSOLIDATION AT THE CO-OPERATIVE GROUP: Five help desk systems being merged into one FrontRange ITSM solutionThe system will initially be rolled out to 150 front line usersFrontRange Voice will extend functionality of ITSM software products by making them accessible over the telephone; EMPLOYEE ENTHUSIASM FOR NEW SOFTWARE DOWNLOADS TESTS CORPORATE IT BEST PRACTICES: Company help desks face challenges managing compliance and support risks of unauthorized downloads; FRONTRANGE SOLUTIONS RECOGNIZES OUTSTANDING GLOBAL PARTNERS: IT Service Management and CRM channel honored for top performance and commitment to exceed customer expectations, solve business problems; FRONTRANGE SOLUTIONS NAMED AN ISM TOP 15 CRM AWARD WINNER FOR THE EIGHTH TIME: Goldmine Enterprise Edition selected as a 2008 Top 15 CRM Software Solution in the SMB category; FRONTRANGE SOLUTIONS ACQUIRES CENTENNIAL SOFTWARE: FrontRange strengthens Service Management, Help Desk and Client Lifecycle portfolio with market-leading Asset Discovery, License Management and Endpoint Security solutions; FRONTRANGE SOLUTIONS RECEIVES 2008 CRM EXCELLENCE AWARD FROM CUSTOMER INTERACTION SOLUTIONS MAGAZINE: GoldMine Premium Edition and FrontRange Voice honored with prestigious industry award for leadership in customer relationship management; EASTERN INSTRUMENTATION SALES REPS LAND MORE BUSINESS WITH FRONTRANGE SOLUTIONS GOLDMINE PREMIUM EDITION: More time for face-to-face meetings, less paperwork drive sales growth for engineering products; FRONTRANGE SOLUTIONS GOLDMINE® CORPORATE EDITION IMPROVES DECISION MAKING FOR INSURANCE COMPANIES: CRM solution provides configurable automated database, streamlines sales process, increases memberships and improves efficiencies; FRONTRANGE SOLUTIONS LAUNCHES NEXT-GENERATION SERVICE AND SUPPORT SOLUTIONS: Integration of PC Lifecycle Management and Help Desk Empowers IT to Deliver Improved and Accelerated Service; ENSYNCH RELIES ON FRONTRANGE SERVICE MANAGEMENT SOLUTIONS SOFTWARE TO MEET SERVICE-LEVEL COMMITMENTS: IT Service Management software delivers customizable, ITIL-compatible platform that reduces problem resolution times and improves service quality; FRONTRANGE SOLUTIONS ANNOUNCES GOLDMINE® MOBILE EDITION VERSION 3.0 AVAILABILITY: Application allows BlackBerry devices to serve as converged CRM business tools; CeBIT 2008: FrontRange Solutions Presents First Integrated IT Service and PC Lifecycle Management: IT service management Specialists present consolidated portfolio of solutions that bring added value to customers’ business; FrontRange Solutions Introduces Virtual Community for Customers and Partners to Share Experiences: FrontRange Connect online networking forum goes live, offering members real-time access to product forums, content experts and interaction with FrontRange community members;

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Products & Services from FrontRange Solutions

Help Desk

IT Service Management

VoIP

Client Lifecycle

CRM

SERVICE & SUPPORT

Powerful tools to manage
customer interactions

HEAT delivers help desk and request tracking that you can have up and running quickly, giving you a rich feature set without excessive training demands. HEAT is an effective solution for any size company, in any vertical, and is the best-in-class solution for small to mid-sized organizations. HEAT's modular structure and comprehensive features let you choose just the system capabilities you need, saving costs and reducing complexity.

SERVICE
MANAGEMENT

Next Gen ITSM

FrontRange ITSM is a customizable, cost-effective IT management solution empowering world-class service and management. Each module can stand alone or efficiently integrate with the others. Built specifically for small to mid-sized organizations and geographically distributed enterprises, ITSM incorporates ITIL® best practices, bringing together the best in management practices with the best in technology.

COMMUNICATIONS
MANAGEMENT

Powerful tools to give
your business voice

FrontRange Voice — the foundation for a cost-effective, customer-pleasing communications strategy, whether you manage a single office, direct a global workgroup, or manage a call center for a large, distributed enterprise. Replace expensive and limited proprietary telephony hardware with standards-based software solutions that optimize equipment choices, deploy rapidly, integrate seamlessly, and easily align with changing business processes, demand, and staffing. Increase service levels and productivity, while lowering costs.

CUSTOMER RELATIONSHIP MANAGEMENT

Powerful tools to manage
customer interactions

GoldMine Enterprise – the latest CRM solution from FrontRange's award-winning GoldMine product line. GoldMine Enterprise is designed for the business that wants its CRM to add significant value, not just automate sales calls. These businesses look for CRM to create value through increased agility, higher success ratios, and integration of data from disparate points in the organization.

IT WORKPLACE AUTOMATION

Management Solutions for
Thin and Rich Clients

Enteo – Centralized management of software, hardware, and users creates advantages that no company wishes to miss out on. enteo Software has, through constant innovation, repeatedly raised the market standards for Client Lifecycle Management and today is considered one of the leading providers in this area.